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FAQ

If you have a question that's not listed below, please contact us and we'll be happy to assist you.

Q: Do I have to be a member to use the Club?: A: No. Our Sanctuary massage services are available to the public Monday through Friday. To use all other areas of the Club, you must become a member.

Q: Can I bring guests to the Club?: A: Yes, you may bring an unlimited number of guests. Each person must pay the Club's guest fee of $24 (good for one day). Each guest is also limited to a maximum of 2 visits per month.

Q: Does my membership give me access to any other clubs?

A: Yes. Club members may also use The San Francisco Bay Club during the following hours:

Q: Does the Club offer complimentary parking?: A: Yes, the Club offers validated parking at the 555 California Street garage on weeknights after 5:00 pm. You may park your car for a maximum of 3 hours.

Q: Where does the shuttle bus stop?: A: Shuttle stops include Embarcadero and Montgomery BART stations as well as stops along Battery, Sansome, and Market Streets. Download our shuttle schedule for a complete list of stops and departure/arrival times.

Q: What discounts do members receive?: A: Members receive special pricing on all Club services, from personal training sessions to spa treatments. For information on current member specials, check the Club newsletter or visit specific departments on our Web site.

Q: How do I upgrade my membership?: A: Simply contact a membership representative. He or she can upgrade your membership to include other Bay Area and/or West Coast clubs within the Western Athletic Clubs family.

Q: Is my initiation fee refundable?: A: New members have 20 days from their join date to cancel their membership and receive a full refund of their initiation fees. After this time period, initiation fees are not refundable.

Q: Is my membership transferable?: A: Club memberships are not transferable to another individual. However, you may transfer your Club membership to another Western Athletic Clubs facility. If you are interested in transferring your membership, please contact a membership representative.

Q: Can I temporarily suspend my membership?: A: If you will be away from the Bay Area for a minimum of three months or more, or are unable to use the Club because of prolonged illness or injury, you may apply for a leave of absence. Dues for members on approved leave of absence are reduced to one-third of the prevailing dues for the applicable membership type. You must complete a Leave of Absence Request Form and accompany your request with your membership card and full payment of your account balance.; You may request or pick up a Leave of Absence Request Form in the business office. Once you've completed this form, keep a copy for your records and bring the original to the front desk. You can also mail or fax it to us. Our mailing address is 555 California Street (Concourse Level), San Francisco, CA 94104. Our fax number is 415.362.7207.

Q: Can I receive Club updates/news via e-mail?: A: Yes, just send an e-mail request to comments@bayclubbofa.com. In addition to Club news, let us know which of the following you'd like to receive updates on: cycling, massage, personal training, Pilates, skin care, social events, and/or yoga.

Q: When is my payment due?: A: Payment is due on or before the fourth day of every month to avoid late fees.

Q: Where can I send payments?: A: You may drop off payments at the business office or mail them directly to the Club. Our address is 555 California Street (Concourse Level), San Francisco, CA 94104. We recommend that you use the envelope accompanying your statement and write your membership number on your check.

Q: Can I pay my bill automatically each month?: Yes. Through EFT (electronic funds transfer) you may automatically deduct payments from your checking or savings account. You will still receive a monthly statement itemizing your monthly charges. To sign up for EFT, contact our business office at 415.362.7800. Or download our EFT form. Complete it and return the signed form to the business office. Our mailing address is 555 California Street (Concourse Level), San Francisco, CA 94104.

Q: Can I pay my bill with a credit card?: Yes, the Club does accept credit card payments. To process your payment, stop by the business office during regular business hours. Or call us during the day at 415.362.7800.

Q: What is the billing cycle for membership dues?: A: Statements are sent to members on a monthly basis and reflect the next month's dues and past month's payments and charges. New members, your first bill will include the current month's dues plus next month's dues.

Q: Where can I use my cell phone at the Club?: A: Cell phone use is prohibited throughout the Club with the exception of the lobby.

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